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Troubleshooting
Troubleshooting
How To Check FB Pixel Helper in Incognito WindowClick-By-Click Instructions on how to check FB Pixels in an Incognito window to avoid caching issues
Checking Pixel Events in Test ModeHow to check your pixel event details in Facebook
Inflated Purchase Events from Pixel HackingWhat you can do to filter out "hacked" Purchase events
Catalog Errors in Facebook or Trackify
Notifications About Feed UploadsLearn how to manage notifications about feed uploads
Capture Catalog Into TrackifyXhow to update an existing Facebook catalog to use TfX feed and upload automation
How to Disable Shopify PixelRemoving other pixel integrations from Shopify so they don't interfere with Trackify
Catalog Permission Error
Events Not Showing Up In Custom Audiences or Custom Conversions
Removing Trackify's Authorization From FBHow to remove any authorization you gave Trackify for your Facebook profile
Troubleshooting Custom Audience BuilderThis checklist helps you adjust your Facebook permission settings when Trackify Audience Builders don't create audiences.
Facebook Permissions ChecklistCan't see your pixel in the dropdowns in Trackify? Check here...
Not Paired With Product Catalog - Error
rr_track Tags Are Showing Up In My Store - How To Avoid That?
No Accounts Showing in TrackifyTrouble shooting help when you don't see any ad accounts in Trackify drop downs
Business Manager Accounts Are MissingHow to check and edit the FB Authorization settings
Pixel Error Affecting DeliveryFind out what's behind this scary Facebook message in your ad account
About Interval Lookalike Audiences