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No Accounts Showing in Trackify
No Accounts Showing in Trackify

Trouble shooting help when you don't see any ad accounts in Trackify drop downs

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Written by Support
Updated over a week ago

Symptoms: Ad Account not showing in Settings drop downs.
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Cause: The missing ad account doesn't have a Facebook pixel yet. (Only ad accounts that have at least one pixel assigned will show in the drop down menus.)
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Solution: Either create a new pixel in the ad account in quesiton, or assign an existing pixel to the account. This is done in Facebook, preferably through Business Manager.
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